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United Way Northeast Florida 211 Terms of Service

Explanation of Service: An SMS texting platform to allow consumers to contact the United Ways of Northeast Florida’s 2-1-1 center in order to receive information and referrals for local area social and community resources. Additionally, the SMS platform provides a confidential and more discrete method of contact for individuals experiencing a personal or mental health crisis, including suicide, to reach trained specialists.

  1. Contacting the United Way of Northeast Florida 211, automatically will opt-in callers to the SMS service. Consumers will receive recurring messages.
  2. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If at any time you forget what keywords are supported, just text “HELP” to the short code. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
  4. We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages*** Note: “T-Mobile is not liable for delayed or undelivered messages”
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. UWNEFL 211 reserves the right at any time to modify, alter or update these Terms. For all questions about the services provided by this short code, you can send an email to uw211@nulluwnefl.org
  6. If you have any questions regarding privacy, please read our privacy policy: https://unitedwaynefl.org/privacy-policy/