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988 Lifeline

Free and confidential emotional support and crisis counseling to people in suicidal crisis or emotional distress

Get help now

In crisis? Dial 9-8-8 now.

988 is the new three-digit dialing code connecting callers to the existing National Suicide Prevention Lifeline, where free support is available 24/7 for anyone experiencing mental health-related distress — whether thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. Individuals can also dial 988 if they are worried about a loved one who needs crisis support.

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"You saved my life. I just wanted to thank you."

988 caller who was contemplating suicide

Proven Process That Saves Lives

STEP 1: Assessment and Intervention

After dialing 9-8-8, a caller is immediately assessed regarding needs and supported through de-escalation.

STEP 2: Connection to resources

Following assessment and intervention, the caller is connected to mental health care providers in our region for long-term care.

STEP 3: Personal Follow-Up

After a few days, a crisis and 988 specialist follows up with the individual to see how they are doing and if they need additional support.


Available 24/7, the Northeast Florida 988 lifeline is supported by 211, a vital helpline that connects anyone in need to available community resources. Our mental health partners and resources can be viewed on our 211 Database.

988 is funded locally by the following partners:






Want to learn more or donate to this important work? Contact our 988 and crisis director, Hannah Hackworth.