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Emergency Resources for Public Health

Scroll down to view resources or click the button below to make a gift to support Florida's First Coast Relief Fund. *This page is updated as information becomes available. Last update: April 28, 2020 at 2:00 p.m.

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For local information regarding COVID-19

Contact the COVID Call Center at the Florida Department of Health at (866) 779-6121 or If you develop symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19, stay home and call your healthcare provider.

Steps to Prevent Illness

According to the Centers for Disease Control and Prevention, there is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).

The best way to prevent illness is to avoid being exposed to this virus.

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.


Take steps to protect yourself


Illustration: washing hands with soap and water

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Illustration: Woman quarantined to her home

Avoid close contact


Take steps to protect others


man in bed

Stay home if you’re sick

woman covering their mouth when coughing

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

man wearing a mask

Wear a facemask if you are sick

  • If you are sick:  You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

cleaning a counter

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.




Mobile App and Social-Media Information

City of Jacksonville

JaxReady app

Mayor Lenny Curry: @LennyCurry on Twitter

JaxReady: @JaxReady on Twitter

United Way’s FREE 211 Helpline

211 is the easy to remember, three-digit telephone number that connects Northeast Florida callers to health, social and human services and more than 4,000 community programs. This community help resource is available 24 hours a day, 365 days a year and provides information to callers in Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee and Hamilton counties. 211 staff will be equipped with shelter information and more, as information is available. To contact a 211 call center specialist, dial 2-1-1 or 1-904-632-0600 from any landline or cell phone.


RealSense services and all events suspended

Due to COVID-19, RealSense has suspended all tax site operations in Northeast Florida. During this closure period, we encourage you to consider as an alternative. With the tax deadline moved to July 15, RealSense staff is currently exploring alternative filing options so we can continue to offer this service prior to the new filing deadline. For more information, read our full RealSense update on our blog.


In addition, we have canceled all events though April 18, 2020.


Health Agencies


Community Announcements

  • Information on local regulations in Jacksonville can be found here.
  • For more information on about unemployment assistance (including access to to paper forms), please visit the Department of Economic Opportunity website.
  • The IRS has extended the deadline to file and pay Federal income taxes to July 15, 2020.
  • Several free walk-up testing sites are currently available, in addition to the sites at Prime Osborn Convention Center and TIAA Bank Field. For the latter two sites, the daily number of tests is limited to 250 per day, so it is advised to arrive as early as possible to ensure testing. Both sites are open seven days a week from 9 am to 5 pm.
  • JEA has suspended utility disconnects for late payments. The company will not disconnect water or electricity for late payments while Florida is in a state of emergency.
  • Local schools and events are continually being closed or cancelled. First Coast News has an updated list of most closures and cancellations.
  • All confirmed cases within the state are being reported transparently through Florida’s COVID-19 Data and Surveillance Dashboard, which is updated twice a day by the Florida Department of Health.
  • DCPS is offering breakfast and lunch (11 a.m. to 1 p.m.) for students at all schools. They are also delivering school meals for all students to elementary school bus stops using neighborhood elementary boundaries and bus routes. Dinner is also being provided at select schools. View menu options here.
  • Learn more about eviction protections during COVID-19here.


Mental Health Resources


Other Resources

  • Domestic Violence: Hubbard House operates a 24/7 emergency shelter, hotline and textline, in addition to outreach services. The hotline is 904-354-3114, and textline is 904-210-3698. Those numbers are answered around-the-clock by trained advocates who provide crisis management and safety planning for survivors of domestic violence, among other services. More info: