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Need help? Dial 2-1-1 to contact a United Way call center specialist or click here to find resources.


Emergency Resources for Public Health

Scroll down to view resources or click the button below to make a gift to support Florida's First Coast Relief Fund. *This page is updated as information becomes available. Last update: July 22, 2020 at 10:00 AM.

Support Ongoing Recovery Efforts

For local information regarding COVID-19

Contact the COVID Call Center at the Florida Department of Health at (866) 779-6121 or COVID-19@flhealth.gov. If you develop symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19, stay home and call your healthcare provider.

Steps to Prevent Illness

According to the Centers for Disease Control and Prevention, there is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).

The best way to prevent illness is to avoid being exposed to this virus.

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.


Take steps to protect yourself


Illustration: washing hands with soap and water

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Illustration: Woman quarantined to her home

Avoid close contact


Take steps to protect others


man in bed

Stay home if you’re sick

woman covering their mouth when coughing

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

man wearing a mask

Cover your mouth and nose with a cloth face cover when around others

  • You could spread COVID-19 to others even if you do not feel sick. The cloth face cover is meant to protect other people in case you are infected.
  • Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • Do NOT use a facemask meant for a healthcare worker. Currently, surgical masks and N95 respirators are critical supplies that should be reserved for healthcare workers and other first responders.
  • Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.


cleaning a counter

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.




Mobile App and Social Media Information


JaxReady app

Mayor Lenny Curry: @LennyCurry on Twitter

JaxReady: @JaxReady on Twitter

Health Agencies



Mental Health Resources



Other Resources

  • Domestic Violence: Hubbard House operates a 24/7 emergency shelter, hotline and textline, in addition to outreach services. The hotline is 904-354-3114, and textline is 904-210-3698. Those numbers are answered around-the-clock by trained advocates who provide crisis management and safety planning for survivors of domestic violence, among other services. More info:  www.hubbardhouse.org



United Way’s FREE 211 Helpline

211 is the easy to remember, three-digit telephone number that connects Northeast Florida callers to health, social and human services and more than 4,000 community programs. This community help resource is available 24 hours a day, 365 days a year and provides information to callers in Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee and Hamilton counties. 211 staff will be equipped with shelter information and more, as information is available. To contact a 211 call center specialist, dial 2-1-1 or 1-904-632-0600 from any landline or cell phone.



Community Announcements

  • Information on local regulations in Jacksonville can be found here.
  • For more information on about unemployment assistance (including access to to paper forms), please visit the Department of Economic Opportunity website.
  • Testing sites are available city-wide. The City of Jacksonville has information on all sites including hours, locations, costs, and details on receiving results.
  • JEA has suspended utility disconnects for late payments. The company will resume disconnection of services starting July 7, 2020.
  • All confirmed cases within the state are being reported through Florida’s COVID-19 Data and Surveillance Dashboard, which is updated twice a day by the Florida Department of Health.
  • DCPS is offering free summer meals at select school locations and bus stops. All children ages 5-18 can receive food from 11 a.m. to 1 p.m. See breakfast, lunch, and dinner options here.
  • Learn more about eviction protections during COVID-19 here. If you are facing an eviction or have questions, contact Jacksonville Area Legal Aid.