" "
Need help? Dial 2-1-1 to contact a United Way call center specialist or click here to find resources.


Category: Comprehensive Basic Needs

United Way 211 celebrates 20 years of helping callers in crisis

Founded in 2002, United Way 211 is an integrated information and referral helpline and online database that connects people of all ages and walks of life to essential health, human and social services.

Read More
Stories from the call lines: Meet Serena

Meet Serena, a United Way 211 call center specialist. Though she’s been on the team for a short period of time, she’s already made a big impact in our community.

Read More
Local Light: Northeast Florida Volunteer Pursues Equity Through Agricultural and Racial Advocacy

Diallo-Sekou Seabrooks fights for equity by speaking to local representatives about the challenges faced in his community and championed solutions to social injustice such as body cameras for Jacksonville Sheriff’s Office.

Read More
Local Light: Catholic Charities’ Food Pantry Volunteers are “Real-Life Heroes”

From the beginning of the COVID-19 pandemic, Catholic Charities food pantry volunteers have worked tirelessly to make sure individuals facing food insecurity in Jacksonville do not have to go hungry.

Read More
Local Light: “Rock Star” Volunteer Honors Mother by Serving Holocaust Survivors

Cecilia Cristol started volunteering with Jewish Family & Community Services because their work in the community with Holocaust survivors deeply moved me and is very personal as my mother is a Holocaust survivor.

Read More
Local Light: East Jacksonville Changemaker Brings Compassion to Community

Nominated by the Kids Hope Alliance, Honey’s day-to-day schedule is built around serving residents in need in the Historic East Jacksonville community.

Read More
City announces details on how to apply for emergency rental and utility assistance

The City of Jacksonville’s Emergency Rental Assistance Program will distribute nearly $29 million of federal funds to assist Duval County residents who have been unable to pay their rent or utilities due to a loss of income related to COVID-19.

Read More
Duval County emergency rent, utility assistance program shares eligibility information

The application for rent and utility assistance will open soon for Duval County residents. In the meantime, read preliminary information on eligibility. 

Read More
Stories from the call lines: Meet Darius

Darius joined United Way’s 211 team two years ago. As a resource specialist, Darius spends most of his time working with veterans in the community as part of United Way of Northeast Florida’s Mission United initiative, newly established in 2019. When veterans reach out to 211 for assistance, Darius works to connect them to vital social services resources available.

Read More
Stories from the call lines: Meet Tressie

Tressie joined United Way’s 211 team in October 2019. As a community resource specialist, she answers calls from Northeast Florida residents seeking assistance with things others might take for granted, such as food, clothing and medical care. She assists callers who are facing eviction, foreclosure and utility disconnections.

Read More