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Success Story: “Julie” and 2-1-1

February 11, 2015

2-1-1 call specialists are available 24 hours a day, 365 days a year to connect callers to the services they need.
2-1-1 call specialists are available 24 hours a day, 365 days a year to connect callers to the services they need.
On 2/11, we take the day to celebrate United Way 2-1-1. While we can’t share their real names or photos, 2-1-1 call specialists make a difference in the lives of callers every day of the year, including holidays.

The holidays can be a stressful time for anyone. When “Julie,” a single mother of three children, came home from work the Wednesday before Thanksgiving, she discovered that her utilities were disconnected. Panicked by her situation, Julie called United Way of Northeast Florida’s 2-1-1 where she spoke with a highly-trained specialist, who was able to help direct her to the right place to get her power restored. Through 2-1-1, United Way’s 24/7/365 information and referral helpline, Julie received the assistance she needed not only in time for the holidays, but also for the health and well-being of her family.

2-1-1 helps callers, like Julie, find the help and resources they need every day. Learn more about how 2-1-1 supports Northeast Florida and improves education, income and health.