Need help? Dial 2-1-1 to contact a United Way call center specialist or click here to find resources.


Emergency Resources

Scroll down to view resources or click the button below to make a gift to support Florida's First Coast Relief Fund. *This page is updated as information becomes available. Last update: August 28, 2019 at 2:15 p.m.

Support Relief Fund


United Way’s FREE 2-1-1 Helpline


2-1-1 is the easy to remember, three-digit telephone number that connects Northeast Florida callers to health, social and human services and more than 4,000 community programs. This community help resource is available 24 hours a day, 365 days a year and provides information to callers in Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee and Hamilton counties. 2-1-1 staff will be equipped with shelter information and more, as information is available. To contact a 2-1-1 call center specialist, dial 2-1-1 or 1-904-632-0600 from any land line or cell phone.


Volunteer Opportunities

If you are an organization with volunteer interests, email Jenny O’Donnell at For individual volunteer opportunities, please visit or call (904) 330-3962.


Emergency Assistance

In an effort to consolidate information, we have compiled a list of resources that may assist you in the days ahead.


Emergency Operations Centers Northeast Florida (By County)


Florida Emergency Information Line: 1-800-342-3557

Baker: 904-259-6111 |
Bradford: 904-966-6336 |
Clay: 904-284-7703 |
Columbia: 386-719-7530 |
Duval: 904-630-2472 or 904-630-2489 or 904-630-CITY |
Flagler: 386-586-5111 |
Hamilton: 386-792-2911
Nassau: 904-548-0900 |
Putnam: 386-329-0379
St. Johns: 904-824-5550 |
Suwannee: 386-364-3405



 Mobile App and Social-Media Information


JaxReady app

Red Cross app

FDOT app (traffic info)

Follow #JaxReady or #FCNStorm for local storm updates and conversations

Emergency info: @FLSERT on Twitter

Traffic info: @MyFDOT_NEFL on Twitter

City of Jacksonville Storm FAQs

City of Jacksonville official storm media briefings


City of Jacksonville


Mayor Lenny Curry: @LennyCurry on Twitter

JaxReady: @JaxReady on Twitter

Download the 2019-2020 City of Jacksonville Emergency Preparedness Guide.

Download Guide

Recovery Assistance


Information and Referral Hotlines

City Customer Service
(904) 630-CITY (2489)


(904) 255-3110


Food and Shelter

United Way (211)
FREE Helpline: 2-1-1
(904) 632-0600


American Red Cross
(904) 358-8091
(Shelter information)


Feeding Northeast Florida
(Food distribution location information)


The Salvation Army
(904) 356-8641
(Food and shelter information)

Salvation Army Relief Drive:
Items often needed include nonperishable food, dry goods, diapers, formula and hygiene items. NO CLOTHES. Drop off at 41 North Davis St., Jacksonville, FL 32204.


Property Cleanup

Crisis Clean-Up Hotline
• Free services (debris removal, muck-out work, and tree cutting) by volunteers

• Services are dependent on availability

• Call to register for services

SCAM WARNING: The Northeast Florida Builders Association warns people posing as licensed contractors may approach homeowners about doing repairs. Citizens can verify a contractor’s license by contacting the Florida Department of Business and Professional Regulation at (850) 487-1395 or at Also, anyone can report unlicensed activity at (866) 532-1440.


Federal Emergency Management Agency (FEMA)

1-800-621-FEMA (3662)


Transitional Sheltering Assistance

Please visit


Property Damage as Result of Hurricane

Contact FEMA at the phone numbers listed above or visit

Substantial Damage: If a building is in a floodplain and is substantially damaged (50 percent or more of the building value), it MUST be brought into compliance with local floodplain management regulations. All property owners should check with local building officials to determine if permits for repair are required BEFORE beginning work. There can be serious consequences for not complying with the permitting process.



(904) 630-3100



(904) 665-6000



Cable TV and Phone



Volunteer Opportunities

If you are an organization with volunteer interests, email Jenny O’Donnell at For individual volunteer opportunities, please visit or call (904) 330-3962.