United Way’s FREE 2-1-1 Helpline

2-1-1 is the easy to remember, three-digit telephone number that connects Northeast Florida callers to health, social and human services and more than 4,000 community programs. This community help resource is available 24 hours a day, 365 days a year and provides information to callers in Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee and Hamilton counties. 2-1-1 staff will be equipped with shelter information and more, as information is available. To contact a 2-1-1 call center specialist, dial 2-1-1 or 1-904-632-0600 from any land line or cell phone.

Volunteer Opportunities

If you are an organization with volunteer interests, email Jenny O’Donnell at jennyo@nulluwnef.org. For individual volunteer opportunities, please visit unitedwaynefl.org/volunteer or call (904) 330-3962.

Emergency Assistance

In an effort to consolidate information, we have compiled a list of resources that may assist you in the days ahead.

Emergency Operations Centers Northeast Florida (By County)

Florida Emergency Information Line: 1-800-342-3557

Baker: 904-259-6111 | bakercountyfl.org/eoc
Bradford: 904-966-6336 | bradford-co-fla.org
Clay: 904-284-7703 | claycountygov.com
Columbia: 386-719-7530 | em.columbiacountyfla.com
Duval: 904-630-2472 or 904-630-2489 or 904-630-CITY | www.coj.net
Flagler: 386-586-5111 | flagleremergency.com
Hamilton: 386-792-2911
Nassau: 904-548-0900 | nassaufl-em.com
Putnam: 386-329-0379
St. Johns: 904-824-5550 | sjcemergencymanagement.org
Suwannee: 386-364-3405

 Mobile App and Social-Media Information

JaxReady app

Red Cross app

FDOT app (traffic info)

Follow #JaxReady or #FCNStorm for local storm updates and conversations

Emergency info: @FLSERT on Twitter

Traffic info: @MyFDOT_NEFL on Twitter

City of Jacksonville Storm FAQs

City of Jacksonville official storm media briefings

City of Jacksonville

• Facebook–facebook.com/CityofJax
• Youtube – City of Jacksonville – youtube.com/cityofjacksonville
• LinkedIn – City of Jacksonville – linkedin.com/company/city-of-jacksonville
• Instagram – City of Jacksonville (@CityOfJax) – instagram.com/cityofjax
• Twitter – City of Jacksonville (@CityOfJax) – https://twitter.com/cityofjax

Mayor Lenny Curry: @LennyCurry on Twitter

JaxReady: @JaxReady on Twitter

Recovery Assistance

Information and Referral Hotlines

City Customer Service
(904) 630-CITY (2489)
630CITY.coj.net

JaxReady
(904) 255-3110
jaxready.com

Food and Shelter

United Way (211)
FREE Helpline: 2-1-1
(904) 632-0600
nefl211.org

American Red Cross
1-800-768-8048
(904) 358-8091
redcross.org
(Shelter information)

Feeding Northeast Florida
feedingnefl.org
(Food distribution location information)

The Salvation Army
(904) 356-8641
salvationarmyusa.org/usn
(Food and shelter information)

Salvation Army Relief Drive:
Items often needed include nonperishable food, dry goods, diapers, formula and hygiene items. NO CLOTHES. Drop off at 41 North Davis St., Jacksonville, FL 32204.

Property Cleanup

Crisis Clean-Up Hotline
1-800-451-1954
• Free services (debris removal, muck-out work, and tree cutting) by volunteers

• Services are dependent on availability

• Call to register for services

SCAM WARNING: The Northeast Florida Builders Association warns people posing as licensed contractors may approach homeowners about doing repairs. Citizens can verify a contractor’s license by contacting the Florida Department of Business and Professional Regulation at (850) 487-1395 or at myfloridalicense.com. Also, anyone can report unlicensed activity at (866) 532-1440.

Federal Emergency Management Agency (FEMA)

1-800-621-FEMA (3662)
1-800-462-7585
fema.gov

Transitional Sheltering Assistance

Please visit femaevachotels.com.

Property Damage as Result of Hurricane

Contact FEMA at the phone numbers listed above or visit disasterassistance.gov.

Substantial Damage: If a building is in a floodplain and is substantially damaged (50 percent or more of the building value), it MUST be brought into compliance with local floodplain management regulations. All property owners should check with local building officials to determine if permits for repair are required BEFORE beginning work. There can be serious consequences for not complying with the permitting process.

Transportation

JTA
(904) 630-3100
jtafla.com

Utilities

JEA
1-800-683-5542
(904) 665-6000
jea.com

FPL
1-800-468-8243
fpl.com

Cable TV and Phone

Comcast
1-800-934-6489
AT&T
1-877-377-2478

Volunteer Opportunities

If you are an organization with volunteer interests, email Jenny O’Donnell at jennyo@nulluwnef.org. For individual volunteer opportunities, please visit unitedwaynefl.org/volunteer or call (904) 330-3962.