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Emergency Rental Assistance Program (ERAP)

The application period for the City of Jacksonville Emergency Rental Assistance Program (ERAP) is closed and no new applications will be accepted. SCROLL DOWN to learn more.

An eligible household may receive assistance for rent or utilities, including up to 12 months of past due rent and utilities (plus an additional three months if necessary, to ensure housing stability for the household, subject to the availability of funds). Households must be re-certified every three months to continue receiving assistance.  

 


 

The application period for the City of Jacksonville Emergency Rental Assistance Program (ERAP) is closed and no new applications will be accepted. All applications that are in progress and not submitted will be saved, but will not be processed at this time. No edits, updates, or further action can be taken on those applications in progress.  

 

The application review process will take several weeks to complete and is based on the order your application was submitted.  211 cannot provide any information or updates on your application. Please login to your Neighborly account at any time to check the status of your application.

 

For applications that were submitted please ensure that you received an email from Neighborly confirming your application was submitted. You may need to check your junk folder. Case managers are completing the review of your application and may need to contact you with questions or updates. Please ensure your phone does not block unknown numbers or you may miss important calls. Important updates may be sent to the email you listed in your application, so please frequently check the account and respond in a timely fashion. 

Eligibility and Documentation

View eligibility criteria and the list of documents you'll need to apply for assistance.

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Check Your Application Status

 211 cannot provide any information or updates on your application. Please login to your Neighborly account at any time to check the status of your application.

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Find Local Resources

Use United Way 211's online database to find more assistance programs and resources.

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Frequently Asked Questions

Find answers to frequently asked questions.

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