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Free Tax Filing

Tax season doesn’t have to be complicated. We are here to help. RealSense provides free tax preparation services to qualified families and individuals at locations throughout six Northeast Florida counties through the Volunteer Income Tax Assistance (VITA) program.



United Way RealSense provides free tax preparation services to families and individuals with a household income of $69,000 or less. Our tax sites open Jan. 21, 2021.

**Due to COVID-19, we are limiting face-to-face interactions between tax preparers and taxpayers. We have created new tax preparation processes to limit interactions. To begin the filing process, please use the links below to book a pre-appointment tax assessment. Only book one appointment. Multiple appointments are NOT necessary and will be canceled by a website administrator.**


United Way RealSense staff is in close contact with the IRS regarding the processing of returns and timing of refunds. If you have already filed and are concerned about the status of your refund, please check the IRS Where’s My Refund webpage.


If you feel comfortable preparing your own tax return, is available 24/7 for self-filing simple returns at no cost. It provides phone, email and chat support for any questions you might have during your filing process.

Book Your Pre-Appointment

You can call 211 to schedule a pre-appointment or book your pre-appointment online.

Call 211 to Make an Pre-Appointment Book Your Pre-Appointment Online

Find Your Tax Site

      Identify theft, fraud and scams are very prevalent, especially during tax season. United Way RealSense will never ask you to file your taxes over the phone and never ask you for your Social Security or bank information by phone.

      If you think you might be a victim of tax fraud, please call the Jacksonville Sheriff’s Office economic crime division at 904-630-2177.