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Free Tax Filing

Tax season doesn’t have to be complicated. We are here to help. RealSense provides free tax preparation services to qualified families and individuals at locations throughout six Northeast Florida counties through the Volunteer Income Tax Assistance (VITA) program.

Call 211 to Make an Appointment


United Way RealSense provides free tax preparation services to families and individuals with a household income of $69,000 or less. Our program is now closed for the 2019 tax year. We will re-open for the 2020 tax year in late January 2021.


United Way RealSense staff is in close contact with the IRS regarding the processing of returns and timing of refunds. If you have already filed and are concerned about the status of your refund, please check the IRS Where’s My Refund webpage.


If you feel comfortable preparing your own tax return, remains available 24/7 for self-filing simple returns at no cost. It provides phone, email and chat support for any questions you might have during your filing process.

If you have questions, please email Thank you for your understanding and support as we work through this challenging process.

Call 211 to schedule an appointment. You can also file free online through United Way's MyFreeTaxes program.

Call 211 to Make an Appointment File Your Taxes Online

Identify theft, fraud and scams are very prevalent, especially during tax season. United Way RealSense will never ask you to file your taxes over the phone and never ask you for your Social Security or bank information by phone.

If you think you might be a victim of tax fraud, please call the Jacksonville Sheriff’s Office economic crime division at 904-630-2177.