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Operations Coordinator, Community Impact

August 3, 2023

Website unitedwaynefl United Way of Northeast Florida

Uniting For Tomorrow

Position Title: Operations Coordinator

Department: Community Impact

Reports to: Vice President, Community Impact

Reviewed: June 2023

FLSA Status: Full Time, Exempt


Vision and Mission: At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.

 Diversity, equity, belonging, and inclusion are fundamental parts of our mission and a focus throughout our organization and the communities we serve. 

Our Values:

  • Innovation – We are fearless, imaginative trail blazers.
  • Teamwork – We work together to accomplish our goals and help each other succeed.
  • Mission Focused – We are passionate about our community’s wellbeing and creating lasting change.
  • Excellence – We set clear, high expectations for ourselves and our work.
  • Integrity – We are honest and transparent and act ethically to create trust.


About the role: The Operations Coordinator will be deeply committed to United Way’s purpose to create a community of opportunity and hope. We’re looking for a creative, detailed oriented, team player who enjoys problem solving, and building/ maintaining systems and processes. This role supports a number of programmatic areas that are key to United Way’s service to the Northeast Florida community. The operations coordinator will build critical relationships internally and externally, ensure efficient functioning of department operations, guide the building of strong systems, keep the department properly organized, lead on key communication efforts, and provide exceptional service to our external stakeholders. The Operations Coordinator will be committed to a culture of purpose and fun where they live the United Way values internally and externally.



How the operations coordinator will make an impact:

  • Execute on communications to external community impact stakeholders and United Way staff
  • Deliver high quality customer service and technical assistance to all United Way partner organizations
  • Support the operations of United Way’s Community Impact programs
  • Contribute to the management of agency information, reports, and associated documentation within United Way’s grant management system (Foundant)
  • Assist with oversight of department finances including: expense coding, payment processes, purchasing, vendor relations, and budget tracking
  • Correspond with partner organizations, United Way champions, and other stakeholders verbally and in writing
  • Respond to inquiries, directing them through the proper channels, or providing answers on United Way’s Community Impact work
  • Create processes, systems, and resources to drive department efficiency
  • Spearhead annual calendar management for the Community Impact department
  • Collaborate with various staff across the organization on tasks and projects as identified
  • Facilitate learning for United Way staff and external partners
  • Assist with project planning for the Community Impact department
  • Help track, analyze, and report on data associated with Community Impact programs, United Way grant making, and other initiatives
  • Contribute support to the hiring and onboarding for new staff in the Community Impact department
  • Organize and maintain a comprehensive electronic knowledge management system covering the work of the Community Impact department
  • Work with the Vice President of Community Impact to design and support the operation of events for the department throughout the year
  • Lead on event execution, logistics, and communication pre-event, day of, post-event, and event reports
  • Conduct research as directed related to the work of the Community Impact department
  • Provide occasional support to the Vice President of Community Impact by coordinating engagements & communications with external partners, preparing meeting materials, and fulling other duties as directed
  • Support the efforts of special groups assembled by the department by helping with member engagement, agenda design, securing of meeting notes, and properly filling documents


What is needed to succeed:

  • Bachelor’s degree preferred
  • A minimum of three (3) years of professional experience in operations
  • Excellent organizational skills and attention to detail
  • Extensive knowledge and skill with Microsoft Office applications
  • Strong analytical and problem-solving skills
  • Expertise in time management, execution of deadlines, and discovering solutions
  • Strong experience with event logistics and operations
  • Firm handle on budget tracking, payment processing
  • Ability to manage electronic communication systems and platforms across a department
  • Exceptional customer service skills
  • Proficiency in facilitating trainings/ information sessions for groups
  • Proven capability of communicating well verbally and in writing
  • Outstanding data management, research, and reporting capability
  • Track record of planning and project management
  • Experience with knowledge management
  • Excellent interpersonal and conflict resolution skills
  • Ability to act with integrity, professionalism, and confidentiality
  • Ability to successfully establish and maintain professional relationships and work effectively with all levels of management and employees
  • Experience with non-profit organizations and grants is a plus


General physical requirements for essential functions of the job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear.

Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.



What we offer:

  • Salary Range – $40,000-$50,000. Salary commensurate with education and experience
  • Health Insurance – generous zero to low-cost Medical, Dental, and Vision for employees and dependents
  • 401(k) Matching – Generous matching up to 6% of annual pay
  • Holidays – 11 paid holidays, two personal holidays, and four year-end bonus days
  • Vacation – Two weeks paid vacation
  • Flexible Schedule – Hybrid working environment with the ability to modify as needed
  • Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking
  • Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people
  • Employee Assistance Program
  • A fun, challenging, and inclusive culture



The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don’t fit everything we’ve described below. You can also have important skills we haven’t thought of. If that’s you – even if you’re on the fence – we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.

We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.

United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.