Position Title: Director, 2-1-1 Call Center
Reports to: Chief Operations Officer
Reviewed: November 2, 2023
FLSA Status: Full-time, Exempt
Vision and Mission: At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources, and ideas. Diversity, equity, and inclusion is a fundamental part of our mission and a focus throughout our organization and the communities we serve.
Purpose of Position: The Director, United Way 2-1-1 is an innovative, strategic, and operational leader responsible for the overall success of 2-1-1, the premier Information & Referral (I&R) provider for nine counties throughout Northeast Florida, and strategic leadership in addressing the needs of callers through community collaborations and partnerships.
Key Responsibilities and Essential Functions:
Salary and Benefits:
General Physical Requirements for Essential Functions of the Job:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.
The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don’t fit everything we’ve described below. You can also have important skills we haven’t thought of. If that’s you – even if you’re on the fence – we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.
We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.
United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.